Terms and Conditions

AUTO – VAN Ltd
UIC: 205976302
VAT No.: BG205976302
Address: 8600 Yambol, Srem, Bl. 1, Entrance B, Floor 2, Apt. 47
Email: van_oil@abv.bg

Territory of sale: Bulgaria only
Currency: EUR (incl. 20% VAT)

1. GENERAL PROVISIONS

1.1. These Terms & Conditions govern the relationship between AUTO – VAN Ltd (“Merchant”) and users (“Customers”) who access or purchase products through the online store.
1.2. Using the website or placing an order constitutes acceptance of these Terms.
1.3. The Merchant may update the Terms at any time by publishing the changes on the website.
1.4. These Terms represent a legally binding contract concluded remotely under Bulgarian law.

2. WEBSITE FUNCTIONALITY & TECHNICAL REQUIREMENTS

2.1. The online store provides:

  • product catalogue with filters and categories

  • related products

  • internal search

  • responsive mobile version

  • multilingual support (BG/EN)

  • SEO optimisation: clean URLs, sitemap, meta descriptions, breadcrumbs
    2.2. The website operates through a secure HTTPS connection.
    2.3. Server security includes protection against:

  • SQL injection

  • brute-force attacks

  • spam

  • unauthorised access
    2.4. Integrated services include:

  • Google Analytics 4 (GA4) for statistical analysis

  • Tawk.to live chat support
    2.5. Personal data is processed lawfully according to the integrated Privacy Policy.

3. ACCOUNT & ORDERING

3.1. Orders may be placed with or without registration.
3.2. Customers must provide accurate delivery data.
3.3. Submitting an order is considered an intent to enter into a contract.
3.4. The Merchant confirms orders by email or phone.
3.5. The Merchant may refuse an order if:

  • the product is unavailable

  • incorrect or incomplete information is provided

  • fraudulent activity is suspected

4. PRICES & PAYMENT

4.1. All prices are stated in EUR and include 20% Bulgarian VAT.
4.2. Confirmed orders retain the price displayed at the moment of submission.
4.3. Accepted payment methods:

  • cash on delivery

  • bank transfer

  • card payment processed by a certified payment service provider
    4.4. The Merchant does not store or process full card data.

5. DELIVERY

5.1. Deliveries are made only within Bulgaria.
5.2. Shipment is performed via a courier service.
5.3. Estimated delivery time: 1 to 7 business days, depending on the region and courier workload.
5.4. Delivery costs are displayed during checkout.
5.5. Customers must inspect the shipment upon receipt.
5.6. Visible damage must be reported immediately to the courier by completing a damage report.

6. RIGHT OF WITHDRAWAL (14 DAYS)

6.1. Customers may withdraw from the contract within 14 days of receiving the goods.
6.2. Returned goods must be:

  • unused

  • undamaged

  • in original packaging

  • complete with all accessories
    6.3. Return shipping costs are borne by the Customer unless the product is defective.
    6.4. Refunds are issued within 14 days after the returned goods are received by the Merchant.
    6.5. The Merchant may reduce the refunded amount if the product shows signs of use or damage.

7. COMPLAINTS & WARRANTY

7.1. Customers have the right to file a warranty claim according to Bulgarian Consumer Protection Law.
7.2. The Merchant will respond to claims within 14 days.
7.3. Valid claims may result in:

  • repair

  • replacement

  • price reduction

  • refund
    7.4. Warranty does not apply to damage caused by misuse or unauthorised repair attempts.

8. LIMITATION OF LIABILITY

8.1. The Merchant is not liable for:

  • courier delays

  • temporary technical issues affecting website availability

  • losses caused by incorrect customer information
    8.2. The Merchant cannot guarantee uninterrupted system operation due to technical limitations.

9. PERSONAL DATA

9.1. Personal data is processed in accordance with the integrated Privacy Policy, which includes:

  • GA4 analytics data

  • Tawk.to chat data

  • technical logs
    9.2. Customers are entitled to all GDPR rights.

10. APPLICABLE LAW & DISPUTE RESOLUTION

10.1. These Terms are governed by Bulgarian law.
10.2. Disputes are resolved through negotiation or, if unsuccessful, by the competent Bulgarian court.
10.3. Customers may also use the EU Online Dispute Resolution (ODR) platform.